Client Relationships
Difficult Discussions
Discover practical guidance for approaching challenging conversations with your veterinary clients.
Although it is important to have sympathy for clients under emotional duress, rude or aggressive behavior toward veterinary staff is unacceptable and should not be tolerated. Discover how to defuse the situation and set clear boundaries, even when the disrespect is not directed at you.
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Sponsored byPRN® Pharmacal
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Sponsored byBoehringer Ingelheim
30m:29s
Ep. 189
Sponsored byZoetis