Types of Communication Problems in Veterinary Patient Care

Jane R. Shaw, DVM, PhD, Colorado State University

Lisa J. Hunter, MSW, Colorado State University

ArticleLast Updated October 20222 min read

In the literature

Russell E, Mossop L, Forbes E, Oxtoby C. Uncovering the 'messy details' of veterinary communication: an analysis of communication problems in cases of alleged professional negligence. Vet Rec. 2022;190(3):e1068. doi:10.1002/vetr.1068


The Research ...

Poor communication can negatively impact the clinician–pet owner relationship and limit the effectiveness of the veterinary team, resulting in suboptimal patient care, treatment mistakes, and procedural errors.1,2 Although there is a relationship between communication and case outcomes, research on the impact of problematic communication on errors in veterinary medicine is limited.3

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